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Shipping Policy

Effective Date: May 14, 2026

Thank you for visiting and shopping at SG Travel Items. We are dedicated to delivering your travel gear, accessories, and luggage quickly and securely. This Shipping Policy (“Policy”) outlines our shipping procedures, timeframes, costs, and terms for all purchases made on our website, sgtravelitems.com (the “Site”).

Please review this Policy before placing an order. By completing a purchase on our Site, you agree to the conditions detailed below.

1. ORDER PROCESSING TIME

All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and public holidays in Singapore) after we receive your cleared payment confirmation.

  • Cut-off Times: Orders placed after 2:00 PM (SGT) on Fridays, or anytime on Saturdays, Sundays, and public holidays, will begin processing on the next business day.
  • High-Volume Delays: During peak holiday seasons, major promotional events, or flash sales, processing times may extend up to 5 business days. If there is a significant delay in the shipment of your order, our team will notify you immediately via email at zephy@sgtravelitems.com.

2. DOMESTIC SHIPPING (WITHIN SINGAPORE)

We provide reliable local shipping solutions across Singapore through our trusted domestic courier partners.

A. Shipping Methods and Delivery Windows

  • Standard Local Delivery: 2 to 4 business days after leaving our fulfillment warehouse.
  • Express Local Delivery: 1 to 2 business days after leaving our fulfillment warehouse.

B. Domestic Shipping Rates

  • Standard Shipping: Fixed flat rate of SGD 5.00 for orders under SGD 80.00.
  • Free Standard Shipping: Valid for all domestic orders with a total value of SGD 80.00 or more (after discounts and promotions are applied).
  • Express Shipping: Fixed flat rate of SGD 12.00 for all orders, regardless of total purchase value.

C. Local Delivery Restrictions

We deliver to all residential and commercial addresses in mainland Singapore and Sentosa Island. However, we do not ship to restricted zones, military camps, protected islands, or postal boxes (P.O. Boxes).

3. INTERNATIONAL SHIPPING

SG Travel Items offers international shipping to select global destinations to ensure travelers worldwide can access our products.

A. Eligible Destinations

We currently ship to countries across Asia-Pacific, Europe, North America, and the Middle East. If your country is not available at checkout, please contact our support team to verify if alternative courier routing is possible.

B. International Delivery Windows

  • Priority International Express: 3 to 7 business days.
  • Standard International Shipping: 10 to 21 business days.
  • Please note that these timeframes are estimates provided by carriers and do not account for customs clearances delays in the destination country.

C. International Shipping Calculations

International shipping fees are calculated dynamically at checkout. These fees depend entirely on the total dimensional weight of the package, the selected courier service, and the final destination country.

4. CUSTOMS, DUTIES, AND TAXES

For all international orders shipped outside of Singapore, the recipient is designated as the importer of record.

  • Exclusion from Costs: All retail prices listed on sgtravelitems.com and displayed shipping charges completely exclude import duties, value-added taxes (VAT), goods and services taxes (GST), and customs clearing fees.
  • Customer Responsibility: The buyer is solely responsible for paying all additional customs clearance fees, import duties, or local taxes assessed by their local government authority.
  • Unpaid Customs: If a package is rejected or abandoned at customs because the customer refuses to pay required import fees, SG Travel Items will not issue a refund for the product or the shipping costs. The package will be destroyed by customs authorities, and the loss remains with the buyer.

5. SHIPMENT TRACKING AND CONFIRMATION

We ensure full transparency for every delivery journey.

  • Tracking Email: Within 24 hours of your package leaving our Singapore fulfillment center, we will send an automated Shipment Confirmation Email to your registered email address.
  • Tracking Number: This email will contain a unique tracking number and a direct link to the courier’s online tracking portal.
  • Activation Delay: Please allow up to 24 hours from receiving the tracking link for the shipping provider to update their initial scanning data on their website.

6. WRONG ADDRESS AND DELIVERY FAILURE

Customers must verify that all shipping fields are complete, accurate, and up to date before finalizing their transaction.

  • Incorrect Information: SG Travel Items is not responsible for orders that are lost, delayed, or misdelivered due to incorrect or incomplete address inputs provided by the buyer.
  • Address Corrections: If you notice an error in your shipping address, you must email zephy@sgtravelitems.com within 2 hours of placing your order. We cannot modify shipping destinations once a package has been handed over to our courier partners.
  • Returned Packages: If a courier returns a package to our facility because of an invalid address, customer absence, or failure to collect the item from a local parcel locker, the customer must pay a rescheduling fee equal to the original shipping cost before we will ship the item a second time.

7. LOST, MISSING, OR STOLEN PACKAGES

Once a package leaves our facility and receives an initial scan from the courier service, ownership and transit liability transfer to the shipping provider.

  • Marked as Delivered: If your tracking status states “Delivered” but you cannot locate your package, check with family members, building managers, neighbors, and designated drop-off boxes first.
  • Investigation Requests: If the package remains missing, contact us at zephy@sgtravelitems.com within 5 days of the listed delivery date. We will open a formal investigation file with the courier carrier.
  • Resolution: Investigation processes take between 7 and 14 business days. SG Travel Items will not issue replacements or store credits until the carrier completes their official inquiry and formally declares the package lost.

8. DAMAGES DURING TRANSIT

We package all travel gear securely to withstand transport handling. However, external transit damage can happen.

  • Reporting Window: If your product arrives physically damaged or altered due to rough transit handling, you must report the issue to zephy@sgtravelitems.com within 48 hours of delivery.
  • Required Documentation: Your email must include your Order Number, photos of the damaged outer shipping box, photos of the inner packing materials, and clear photos of the damaged product.
  • Resolution Process: We will coordinate with the shipping carrier to resolve the issue. In alignment with our Returns Policy, you may be required to physically return the damaged item to our Singapore office before a replacement unit is approved and shipped out.

9. IN-STORE PICKUP

We currently do not offer local pickup, warehouse collection, or retail storefront counter collection options. All items purchased online must be delivered through our authorized courier infrastructure.

10. CONTACT INFORMATION

For any updates regarding delivery delays, updates to international customs procedures, or shipping queries, reach our logistics team through the channels below:

  • E-Commerce Website: sgtravelitems.com
  • Logistics Support Email: zephy@sgtravelitems.com
  • Corporate Phone Line: +(65)6371 1975
  • Fulfillment Center Address:
    SG Travel Items
    Attn: Logistics & Shipping Department
    65 Pasir Panjang Rd, CAMPUS by ShopBack,
    Singapore 118506