Terms of Service – Travel items

Effective Date: May 14, 2026

Welcome to SG Travel Items. This website, located at sgtravelitems.com (the “Site”), is owned and operated by SG Travel Items. Throughout the Site, the terms “we,” “us,” and “our” refer to SG Travel Items. We offer this Site, including all information, tools, travel goods, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

One: GENERAL CONDITIONS AND ACCOUNT REGISTRATION

1.1 Age Requirements and Compliance

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority in your country, state, or province of residence and you have given us your express consent to allow any of your minor dependents to use this Site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.2 Service Refusal and Data Transmission

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks, as well as changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

1.3 Account Security

To access certain features of the Site, including completing purchases or reviewing order histories, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account. You agree to notify us immediately at zephy@sgtravelitems.com of any unauthorized use of your account.

Two: ONLINE STORE TERMS, ACCURACY, AND MODIFICATIONS

2.1 Product Descriptions and Variations

We make every reasonable effort to display as accurately as possible the colors, dimensions, and images of our travel luggage, bags, and accessories that appear at the store. However, we cannot guarantee that your computer monitor’s display of any color or texture will be perfectly accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

2.2 Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

2.3 Product Quantities and Availability

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your individual expectations, or that any errors in the Service will be corrected.

Three: ACCURACY OF BILLING AND ACCOUNT INFORMATION

3.1 Order Cancellation Rights

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address (zephy@sgtravelitems.com) or phone number (+(65)6371 1975) provided at the time the order was made.

3.2 Restrictions on Commercial Use

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Four: THIRD-PARTY TOOLS AND EXTERNAL LINKS

4.1 Optional Third-Party Software

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion.

4.2 Hyperlinks to Independent Websites

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

4.3 Harm Caused by External Transactions

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Five: USER COMMENTS, FEEDBACK, AND SUBMISSIONS

5.1 Rights to User-Generated Material

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

To maintain any comments in confidence;
To pay compensation for any comments; or
To respond to any comments.

5.2 Monitoring Content

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

5.3 User Conduct Rules

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Six: PERSONAL DATA AND COMPLIANCE POLICIES

Your submission of personal data through the store is governed strictly by our Privacy Policy, which went into effect on May 14, 2026. Please review our Privacy Policy to understand how we collect, utilize, and protect your information.

Furthermore, all physical purchases, delivery schedules, risk of loss transfers, and dynamic shipping calculations are subject to our separate Shipping Policy. All requests for merchandise compensation, returns, and exchanges are bound by our comprehensive Refund and Returns Policy, which explicitly prohibits “Refund-Only” processing under any circumstances and mandates a verified physical return to our corporate address before financial resolution occurs.

Seven: INTELLECTUAL PROPERTY RIGHTS

7.1 Ownership of Assets

All content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of SG Travel Items or its content suppliers and is protected by international copyright, trademark, patent, and other intellectual property laws.

7.2 Usage Limitations

The compilation of all content on this Site is the exclusive property of SG Travel Items. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of the Site. You must not copy, reproduce, duplicate, sell, resell, exploit, modify, distribute, transmit, display, perform, publish, or license any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

Eight: PROHIBITED USES OF THE PLATFORM

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content:

For any unlawful purpose;
To solicit others to perform or participate in any unlawful acts;
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
To submit false or misleading information;
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
To collect or track the personal information of others;
To spam, phish, pharm, pretext, spider, crawl, or scrape;
For any obscene or immoral purpose; or
To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Nine: DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

9.1 Service Contingencies

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

9.2 Assumption of Risk

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

9.3 Monetary Liability Caps

In no case shall SG Travel Items, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Ten: INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SG Travel Items and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Eleven: SEVERABILITY AND TERMINATION

11.1 Severability Clause

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

11.2 Survival of Obligations

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

11.3 Unilateral Termination Rights

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Twelve: ENTIRE AGREEMENT AND NO WAIVER

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this Site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Thirteen: GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, construed, and enforced in accordance with the laws of the Republic of Singapore, without regard to principles of conflicts of law.

Any dispute, controversy, difference, or claim arising out of or relating to this contract, including the existence, validity, interpretation, performance, breach, or termination thereof, or any dispute regarding non-contractual obligations arising out of or relating to it, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre in force when the Notice of Arbitration is submitted. The seat of the arbitration shall be Singapore. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in the English language.

Fourteen: CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Fifteen: CONTACT CHANNELS

Questions or concerns about these Terms of Service should be directed to our corporate customer administrative team through the official support avenues listed below:

Corporate Website: sgtravelitems.com
Administrative Email: zephy@sgtravelitems.com
Telephone Hotline: +(65)6371 1975
Physical Mail / Mailing Address:
SG Travel Items
Attn: Legal & Compliance Department
65 Pasir Panjang Rd, CAMPUS by ShopBack,
Singapore 118506